Customer Service

Online Customer / Media Representative Job at Evan-Nat Nigeria Limited

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Evan-nat Nigeria Limited is a fast growing consulting firm, known for its great reputation both to workers and clients services. Our professionals work alongside management teams and their boards of directors, capital providers, law firms, financial institutions and other key stakeholders through the business life cycle. We draw from our extensive track record and diverse backgrounds to provide clients with comprehensive solutions to life challenges and opportunities.

We are recruiting to fill the position below:

Job Position: Online Customer / Media Representative

Job Location: Nigeria

Responsibilities

 

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade the customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with the customer service manager to ensure proper customer service is being delivered.

Qualification

  • Candidate should possess OND, HND, Bachelor or Master’s degree.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the “Job title” as subject of the email.

Note: Only suitable applicants will be contacted.

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