Hotel Front Desk Officer Job at HRLeverage

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HRLeverage Africa – Our client, a prestigious hotel located in Surulere, Lagos State is recruiting to fill the position below:

Job Position: Hotel Front Desk Officer

Job Location: Surulere, Lagos

Description

  • We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.

Job Requirements

 

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software
  • Degree in Hotel Management is a plus
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills.

Job Responsibilities

  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Manage online and phone reservations
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Arrange transportation for guests.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the job title as the subject of the application.

Note: Only qualified candidates should apply.

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